Letter to Vodafone

To whomsoever concerned

I am one of the millions of consumers of Vodfone, who has subscribed to not one but 4 mobile numbers and have been a loyal consumer of your services since many years now. But unfortunately regret to mention that even I am not spared with the worst customer service that your hundreds other consumers have to go through. I am sure there is nothing or unique to this grievance of mine and know very well nothing would change or improve anything at your end with the small email of mine. But still I dare to take this opportunity to make you aware about the frustration I have to go through because of your shoddy call center service.

I had recently travelled from 26th April to 28th April, 2012 to Malaysia and had got activated my international roaming. On 27th April I got an SMS stating my credit limit is Rs. 8800 and my usage has exceeded Rs.10083 and need to make interim payment to avoid restriction of services. Promptly after receiving the a payment of Rs. 5000 was made within two hours of receiving the SMS, which was confirmed by an SMS. Later my credit limit was hiked to Rs.9000 (I felt delighted). Post which I deactivated internet connectivity on my Samsung phone cause of very high international roaming tariff. After returning to India on 28th April I reactivated my internet settings but could not get the connectivity back. I called numerous times to your call center but interestingly every time I called I got different reasons but could not get my net back, leading to heavy inconvenience to my professional life.

We are one of those unlucky lots who are always on move and have to depend on smart phones to get our work done but services like yours are real road blocks. It is very unfortunate that I have to deal with this and will decide to jump services at the first instance of promising service from other service provider.

Really very frustrated  and helpless with VODAFONE India


About Admin

Vikram is an experienced communications professional with over 17 years of expertise in growing, managing and defending leading brands’ reputation across industry sectors in traditional media and digital environments. With his strong background in media and integrated communications, he drives impactful communications strategies that contribute to a company’s strategic objectives. He has held key positions at Tata Housing, Adfactors PR, Sampark PR, The Resort and Indian Express Group. He also had his share of entrepreneurial experience of publishing and editing a maritime weekly – Shipping Today for over 7 years. Vikram has managed corporate, crisis and product PR and has actively interacted with almost every type of media across the length and breadth of our country. He has managed communications campaigns for large and mid-size companies in B2B & B2C space, across sectors such as Technology, Education, Real Estate, Infrastructure, Shipping, Logistics, Finance, Media etc. He has counseled at the highest levels as well as sorted things out at street level for top brands including Tata Housing, Aptech, 3i Infotech, Oracle Financial Services Software, BMC Software, Rolta India, ICICI Prudential Life Insurance, ICICI Lombard General Insurance, Bharati Shipyard, Mumbai SEZ, Ybrant Digital and many more. Vikram enjoys wide industry recognition as an expert on emerging media technologies and public relations. Vikram writes extensively on PR, social media, marketing and branding. A prolific blogger since 2004; his blog, Vikypedia.in is India’s most read PR blog. Most notably he has also founded Indian PR Forum, India’s largest online forum of PR professionals. He is passionate about sharing his knowledge on PR and Social media through lectures at various communications institutes across India and by also speaking at various industry forums, events & seminars. Vikram holds a Master’s & Bachelor’s degrees in Journalism and Mass Communications. He has been honored with Y Imagine Excellence Award - “Best Young PR Professional of Year 2011” by Young India Communicators Forum (YICOF), Hyderabad, 5 individual awards at Tata Housing and 2 awards at The Resort for various communications related initiatives. His interests include his family, photography, travelling, of course, blogging. Vikram can be reached via email at pr .vikram@gmail.com or on social hubs like About.me, Twitter, Facebook and LinkedIn.

Posted on May 2, 2012, in Uncategorized. Bookmark the permalink. Leave a comment.

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